Pro Digital Experience Strategy Lead

The Home Depot; Atlanta (GA); On-site; USD 85,000 - 130,000; Full time

Job summary

The Home Depot is seeking a Manager, Pro Experience to lead workstreams that enhance the end-to-end Pro customer journey. You will drive awareness, adoption, and activation of digital products with store associates and Pro customers, partnering with Marketing, Product, and Operations to launch new capabilities.

Using customer insights and performance data, you will identify opportunities, measure impact, and translate findings into actionable changes.

Qualifications

• Must be eighteen years of age or older.
• Must be legally permitted to work in the United States.
• Minimum of 5 years of work experience with 4+ years in leadership

Responsibilities

• Owns and leads workstreams to improve Pro customer experience end-to-end.
• Drive awareness, adoption, and activation of digital products and capabilities for Pro customers and store associates.
• Partner cross-functionally with Marketing, Product, Operations and other teams to develop and execute communication and engagement strategies for product launches and adoption.
• Provide leadership in assessing talent, building teams, coaching and guiding, and driving engagement across teams.
• Identify opportunities using customer insights and performance data, measure effectiveness, and translate findings into actionable business actions.

Skills

Leadership

Collaboration

Communication

Project management

Data analysis

Customer focus

Problem solving

Cross-functional influence

Education

Bachelor's degree

Tools

Microsoft Office Suite

Tableau

PowerPoint

Job description

The Home Depot is seeking a Manager, Pro Experience to lead workstreams that enhance the end-to-end Pro customer journey. You will drive awareness, adoption, and activation of digital products with store associates and Pro customers, partnering with Marketing, Product, and Operations to launch new capabilities.

Using customer insights and performance data, you will identify opportunities, measure impact, and translate findings into actionable changes.