Pro Digital Experience Lead - Growth & Adoption

Home Depot; Atlanta (GA); Vor Ort; USD 110.000 - 145.000; Vollzeit

Zusammenfassung

The Home Depot is seeking a Manager, Pro Experience to lead workstreams that improve the end-to-end Pro customer experience and drive adoption of digital products. You will partner with Marketing, Product, Operations and others to develop education and engagement strategies for successful launches and sustained usage.

Using customer insights, feedback, and performance data, you will identify opportunities, measure impact, and translate findings into clear business actions and improved digital

Qualifikationen

• Bachelor's degree or equivalent in a related field.
• 5 years of work experience, with 4+ years in leadership roles.
• Strong cross-functional collaboration skills and executive presence.
• Ability to analyze financial documentation and draw conclusions.
• Excellent written and verbal communication.

Aufgaben

• Lead cross-functional workstreams to improve the Pro customer experience.
• Drive awareness, adoption, and activation of digital products and capabilities.
• Partner with Marketing, Product, Operations to launch features and educate stakeholders.
• Measure effectiveness using insights and performance data; adjust as needed.
• Present recommendations to executives and sponsors and translate findings into actions.

Kenntnisse

Collaboration

Communication

Project management

Leadership

Decision quality

Customer focus

Drives results

Plans and aligns

Drives engagement

Conflict management

Ausbildung

Bachelor's degree or equivalent

Tools

Microsoft Office Suite

Tableau

PowerPoint

Jobbeschreibung

The Home Depot is seeking a Manager, Pro Experience to lead workstreams that improve the end-to-end Pro customer experience and drive adoption of digital products. You will partner with Marketing, Product, Operations and others to develop education and engagement strategies for successful launches and sustained usage.

Using customer insights, feedback, and performance data, you will identify opportunities, measure impact, and translate findings into clear business actions and improved digital