Pro Desktop IT Support Technician — Windows & End-User Help

City of Lincoln; Decatur (IL); On-site; USD 29,000 - 32,000; Full time

Job summary

The City of Lincoln is seeking a Desktop Support Technician to deliver first- and second-level technical support across local and remote environments. You will troubleshoot hardware and software, document incidents in the IT ticketing system, and ensure SLA adherence while coordinating with vendors for complex issues.

The role requires hands-on experience with Windows 10/11, Office 365, and AD/GPOs, plus willingness to work outside normal hours for project support or emergencies.

Qualifications

• Proficiency with Windows OS (10/11) and Office 365.
• Experience with Active Directory and Group Policy Objects (GPOs).
• Strong customer service and communication skills.

Responsibilities

• Provide first- and second-level IT support to end users.
• Document incidents and requests in IT ticketing system.
• Install, configure, troubleshoot Windows OS and Office 365; support macOS at basic level.

Skills

Windows troubleshooting

Microsoft Office 365

Active Directory

GPOs

Customer service

Education

Bachelor’s/Master’s in IT or related field

High school diploma or equivalent

Tools

Cisco Jabber

MDM platforms

Job description

The City of Lincoln is seeking a Desktop Support Technician to deliver first- and second-level technical support across local and remote environments. You will troubleshoot hardware and software, document incidents in the IT ticketing system, and ensure SLA adherence while coordinating with vendors for complex issues.

The role requires hands-on experience with Windows 10/11, Office 365, and AD/GPOs, plus willingness to work outside normal hours for project support or emergencies.