Remote & On-Site Desktop IT Support Specialist

City of Lincoln; Hagerstown (MD); On-site; USD 60,174,000 - 65,904,000; Full time

Job summary

The Desktop Support Technician position at City of Lincoln provides first- and second-level IT support across local and remote environments. You will troubleshoot hardware/software, document incidents, and escalate as needed to meet SLAs across shifts.

Requirements include 18 months in desktop support, familiarity with Windows 10/11, AD, and Office 365. Some travel to client sites may be required.

Qualifications

• Bachelor’s degree in Computer Science, Information Technology, or related field or equivalent experience.
• 18+ months of hands-on desktop support or IT help desk experience.
• Experience with Windows 10/11 and Office 365 in enterprise environments.

Responsibilities

• Provide first- and second-level support for hardware, software, and applications.
• Document incidents and service requests in the IT ticketing system.
• Install/configure Windows 10/11 and Office 365; support macOS as needed.

Skills

Windows OS

Active Directory

Office 365

Help Desk

MDM

Troubleshooting

Hardware

Diagnostics

Education

Associate's or Bachelor's degree in CS/IT

Tools

Ticketing systems

MDM platforms

Office 365

Job description

The Desktop Support Technician position at City of Lincoln provides first- and second-level IT support across local and remote environments. You will troubleshoot hardware/software, document incidents, and escalate as needed to meet SLAs across shifts.

Requirements include 18 months in desktop support, familiarity with Windows 10/11, AD, and Office 365. Some travel to client sites may be required.