Desktop Support Technician — Windows & Mac Expert

Ovation Workplace Services Inc; DeSoto (TX); On-site; USD 28,000 - 32,000; Full time

Job summary

The Desktop Support Technician position at City of Lincoln delivers first- and second-level IT support to end users across local and remote environments. Responsibilities include hardware/software troubleshooting, incident documentation, and escalation to maintain SLAs.

The role requires strong communication and readiness to assist across shifts. Required high school diploma with hands-on Windows/Office 365 experience; preferred CompTIA A+ or MCP certificates.

Qualifications

• Experience delivering first- and second-level IT support.
• Familiarity with Windows 10/11 and Office 365.
• Strong written and verbal communication; customer-service orientation.

Responsibilities

• Provide first- and second-level IT support to end users.
• Document incidents and service requests in the ticketing system.
• Install and troubleshoot Windows OS and Microsoft 365 apps.

Skills

Windows OS

Active Directory

Office 365

IT Support

Communication

SLAs

Remote support tools

Vehicle to travel

Education

High school

Tools

Windows 10/11

MDM

Printers/ peripherals

VPN/remote access

Ticketing system

Job description

The Desktop Support Technician position at City of Lincoln delivers first- and second-level IT support to end users across local and remote environments. Responsibilities include hardware/software troubleshooting, incident documentation, and escalation to maintain SLAs.

The role requires strong communication and readiness to assist across shifts. Required high school diploma with hands-on Windows/Office 365 experience; preferred CompTIA A+ or MCP certificates.