Dynamic Desktop Support Technician: Windows & Office 365

City of Lincoln; Phoenix (AZ); On-site; USD 29,000 - 33,000; Full time

Job summary

City of Lincoln in Phoenix, AZ is seeking a Desktop Support Technician to deliver first- and second-level technical support across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, document incidents in the ticketing system, and ensure timely resolutions to maintain SLAs.

The role requires 3+ years of IT support, proficiency with Windows 10/11 and Office 365, and a willingness to work outside standard hours when needed.

Qualifications

• 3+ years of hands-on desktop or IT support experience.
• Experience supporting Windows 10/11 environments.
• Strong customer service and communication skills.

Responsibilities

• Provide first- and second-level IT support to end users via phone, remote tools, and on-site visits.
• Document incidents and requests in the IT ticketing system with accurate details.
• Install, configure, and troubleshoot Windows OS (Win10/11) and Office 365; support macOS where needed.
• Assist with hardware, printers, and peripheral devices; perform routine maintenance.
• Escalate complex issues as required to meet SLAs and support enterprise systems.

Skills

Windows troubleshooting

Customer service

Time management

Communication

Education

High school

Tools

Active Directory

Microsoft Office 365

MDM

Job description

City of Lincoln in Phoenix, AZ is seeking a Desktop Support Technician to deliver first- and second-level technical support across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, document incidents in the ticketing system, and ensure timely resolutions to maintain SLAs.

The role requires 3+ years of IT support, proficiency with Windows 10/11 and Office 365, and a willingness to work outside standard hours when needed.