Desktop Support Technician: Windows & Mac IT Help Desk

City of Lincoln; Boston (MA); On-site; USD 28,000 - 29,000; Full time

Job summary

City of Lincoln in Boston, MA is seeking a Desktop Support Technician to provide frontline and second-line technical assistance across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, document incidents, and escalate when required to maintain SLAs.

The role requires strong communication, knowledge of Windows 10/11, Office 365, AD, and MDM platforms, with occasional after-hours support and on-site or remote work as needed.

Qualifications

• Bachelor’s or master’s degree in information technology, Computer Science, or related field, or equivalent experience.
• Minimum 18 months of hands-on desktop support or IT help desk experience.
• Experience with Windows 10/11 and enterprise applications.

Responsibilities

• Provide first- and second-level IT support for hardware, software, and applications.
• Document incidents and service requests in the IT ticketing system.
• Install, configure, and troubleshoot Windows OS and Office 365; support macOS as needed.
• Support devices including printers, desktops, laptops, and peripherals.
• Coordinate with vendors for complex AV issues when necessary.
• Communicate status updates to users and stakeholders to meet SLAs.

Skills

Windows OS

Office 365

Active Directory

GPOs

MDM platforms

Cisco Jabber

Troubleshooting

Communication

Education

Bachelor’s or Master’s degree in IT/CS or related field

Tools

Windows OS

Office 365

Active Directory

MDM platforms

Cisco Jabber

Job description

City of Lincoln in Boston, MA is seeking a Desktop Support Technician to provide frontline and second-line technical assistance across local and remote environments. You will troubleshoot hardware, software, and enterprise applications, document incidents, and escalate when required to maintain SLAs.

The role requires strong communication, knowledge of Windows 10/11, Office 365, AD, and MDM platforms, with occasional after-hours support and on-site or remote work as needed.