IT Support Technician - Windows/macOS | On-Site & Remote

City of Lincoln; Beaverton (OR); On-site; USD 42,000 - 47,000; Full time

Job summary

The Desktop Support Technician at City of Lincoln delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, ticketing documentation, and support for Windows 10/11 and Office 365, with macOS assistance as needed.

The role requires proactive communication with end users, escalation when necessary, and adherence to SLAs across all shifts, including evenings and weekends for project support.

Qualifications

• Associate's or Bachelor's degree in Computer Science, IT, or related field, or equivalent experience.
• Minimum of 18 months hands-on desktop support/IT help desk experience.
• Experience supporting Windows-based environments (Windows 10/11).
• Preferred: CompTIA A+ or MCP/M365 certifications.

Responsibilities

• Provide first- and second-level desktop and end-user support for hardware, software, and applications.
• Document incidents and service requests in the IT ticketing system.
• Install and troubleshoot Windows 10/11 and MS Office 365; provide macOS support as needed.
• Coordinate with vendors and provide timely status updates to stakeholders.

Skills

Windows troubleshooting

MacOS support

Active Directory

MDM platforms

End-user support

Documentation

Education

Associate's or Bachelor's degree in Computer Science or IT

Tools

Cisco Jabber

Microsoft 365 (Office 365)

MDM platforms

Ticketing system

Active Directory

Job description

The Desktop Support Technician at City of Lincoln delivers first- and second-level technical support across local and remote environments. Responsibilities include hardware and software troubleshooting, ticketing documentation, and support for Windows 10/11 and Office 365, with macOS assistance as needed.

The role requires proactive communication with end users, escalation when necessary, and adherence to SLAs across all shifts, including evenings and weekends for project support.