Pro Customer Service/Sales

The Home Depot; Washington (District of Columbia); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks individuals to join the Pro Customer Service/Sales Team in Washington, DC. This role involves supporting professional customers through expert product recommendations, efficient order fulfillment, and managing deliveries. Candidates should have sales experience and the ability to build professional relationships to meet monthly sales targets. Bilingual communication skills may be preferred at specific locations. A collaborative environment is emphasized, and it's crucial to maintain high standards of customer service and safety.

Qualifications

• Ability to provide tailored recommendations based on project needs.
• Experience in driving sales and meeting monthly goals.
• Strong relationship-building skills with professional customers.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Drive sales using product knowledge and loyalty programs.
• Collaborate with team members to resolve delivery issues.

Skills

Bilingual communication skills

Expert product knowledge

Sales experience

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.