Pro Customer Service/Sales

The Home Depot; Town of Hempstead (NY); On-site; USD 42,000 - 64,000; Full time

Job summary

A leading home improvement retailer in New York is seeking dedicated team members for the Pro Customer Service/Sales Team. The role involves assisting professional customers with product recommendations, sales initiatives, and maintaining high standards of service. Successful candidates will drive sales, manage deliveries, and collaborate to support customer needs. Strong product knowledge and sales skills are essential, with bilingual communication preferred in some locations. This team plays a crucial role in ensuring customer project success.

Qualifications

• Strong product knowledge to assist customers effectively.
• Proven sales skills to meet monthly sales goals.
• Experience in customer service to enhance the customer experience.

Responsibilities

• Assist customers at the Pro Desk and load materials.
• Drive sales through expert product recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Product knowledge

Sales skills

Customer service

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.