Pro Customer Service/Sales

The Home Depot; Greer (SC); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking team members for their Pro Customer Service/Sales position in Greer, South Carolina. This role involves supporting professional customers, such as contractors and property owners, by providing exceptional service, meeting sales goals, and leveraging product knowledge. Team collaboration is essential, ensuring clean and organized workspaces while resolving any issues. Strong customer service and sales skills are preferred, with bilingual abilities being a plus.

Qualifications

• Experience in customer service or sales roles.
• Ability to build and maintain professional customer relationships.
• Proficiency in product knowledge specific to Pro customers.

Responsibilities

• Assist Pro customers at the Pro Desk and loading materials.
• Meet monthly sales goals and metrics.
• Support store goals by monitoring inventory and executing sales initiatives.

Skills

Bilingual communication skills

Sales expertise

Customer service skills

Product knowledge

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.