Pro Customer Service/Sales

The Home Depot; Tampa (FL); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Florida is seeking individuals for its Pro Customer Service/Sales Team. This role involves assisting professional customers, managing product orders, and driving sales through expert recommendations. Team members will need strong interpersonal and sales skills, and those with bilingual communication capabilities may have an advantage. This position emphasizes collaboration, customer service excellence, and maintaining high store standards.

Qualifications

• Strong interpersonal skills to build relationships with customers.
• Sales-driven mindset to proactively meet monthly sales goals.
• Ability to assist customers with product knowledge and recommendations.

Responsibilities

• Assist Pro customers with inquiries and fulfill orders efficiently.
• Drive sales by leveraging knowledge of products and services.
• Maintain a clean and organized workspace to enhance customer experience.

Skills

Outstanding customer service

Product knowledge

Sales experience

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.