Pro Customer Service/Sales

The Home Depot; Homer Glen (IL); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer is seeking members for their Pro Customer Service/Sales Team in Homer Glen, Illinois. This role focuses on delivering exceptional service to professional customers such as contractors and property owners. Team members will assist with order fulfillment, make product recommendations, and drive sales while maintaining high standards of customer service. Applicants should have strong customer service skills, a proficiency in sales, and the ability to build professional relationships with clients.

Qualifications

• Experience in customer service or sales roles.
• Ability to assist with order fulfillment and product recommendations.
• Strong interpersonal skills to build customer relationships.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Support Pro customers in order fulfillment and product suggestions.
• Meet monthly sales goals and maintain sales metrics.

Skills

Customer service

Sales proficiency

Product knowledge

Bilingual communication skills

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.