Pro Customer Service/Sales

The Home Depot; Woodbridge Township (NJ); Sur place; USD 40 000 - 50 000; Plein temps

Résumé du poste

A leading home improvement retailer in New Jersey is seeking a Pro Customer Service/Sales Team member dedicated to delivering exceptional customer experiences. The ideal candidate will assist professional customers with product recommendations, drive sales through inventory monitoring, and ensure effective order fulfillment. This role requires collaboration among team members while upholding customer service and safety standards. Bilingual skills may be preferred depending on the location's needs.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Strong communication skills to resolve customer issues.

Responsabilités

• Drive sales by leveraging product knowledge and loyalty programs.
• Assist customers at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain a safe environment.

Connaissances

Bilingual communication skills

Product knowledge

Sales expertise

Description du poste

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.