Pro Customer Service/Sales

The Home Depot; Kansas City (MO); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Kansas City is seeking a Pro Customer Service/Sales Team member dedicated to delivering exceptional experiences for professional customers. This role involves assisting with order fulfillment, managing deliveries, and providing product recommendations. Candidates should have excellent customer service skills and be proactive in driving sales to meet monthly goals. Bilingual communication skills may be preferred, and collaboration with team members is essential for success.

Qualifications

• Experience in customer service or sales.
• Ability to build and maintain professional relationships.
• Proactive sales approach to meet monthly sales goals.

Responsibilities

• Assist Pro customers at the Pro Desk and during order fulfillment.
• Manage deliveries and resolve delivery issues.
• Collaborate with team members to maintain a safe environment.

Skills

Bilingual communication skills

Product knowledge

Customer service skills

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.