Pro Customer Service/Sales

The Home Depot; Richardson (TX); On-site; USD 35,000 - 50,000; Full time

Job summary

A home improvement retail leader is looking for dedicated professionals to join their Pro Customer Service/Sales Team in Richardson, Texas. This role focuses on delivering exceptional service to contractors and commercial clients, driving sales through product knowledge and tailored solutions. Team members will support the entire customer journey and collaborate to maintain a safe, organized environment. Bilingual skills may be preferred based on specific customer needs. Competitive compensation and growth opportunities are included.

Qualifications

• Proven ability to maintain professional relationships with customers.
• Strong sales track record and product knowledge.
• Bilingual skills preferred based on customer demographics.

Responsibilities

• Assist at the Pro Desk and handle customer inquiries.
• Drive sales through product recommendations and loyalty programs.
• Monitor inventory and support store sales initiatives.

Skills

Customer relationship management

Product knowledge

Sales proficiency

Bilingual communication

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.