Pro Customer Service/Sales

The Home Depot; Humble (TX); On-site; USD 20,664,000 - 30,307,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales Team member to deliver exceptional service to professional customers including contractors and property owners. The role involves assisting at the Pro Desk, managing inventory, and ensuring successful project outcomes. Candidates should have strong sales and product knowledge, with an emphasis on collaboration within the team to achieve monthly sales goals while maintaining a clean and safe environment.

Qualifications

• Proven ability to deliver exceptional customer service.
• Strong product knowledge and sales skills.
• Ability to work collaboratively with team members.

Responsibilities

• Assist Pro customers at the Pro Desk.
• Manage deliveries and loading materials.
• Monitor inventory and sales initiatives.
• Maintain a clean, organized, and safe sales floor.
• Meet monthly sales goals and other performance metrics.
• Monitor inventory and communicate stock issues to the team.
• Resolve delivery issues and coordinate with logistics.

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.