Pro Customer Service/Sales

The Home Depot; Paterson (NJ); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking Pro Customer Service/Sales Team members to enhance the experience for professional customers such as contractors and property owners. Responsibilities include assisting customers, driving sales through expert product knowledge, and collaborating with the team to ensure a safe and organized workspace. Candidates should have strong communication skills and may benefit from bilingual abilities, depending on location. This role supports store performance goals through effective customer service and relationships.

Qualifications

• Experience in customer service is preferred.
• Ability to work collaboratively in a team environment.
• Strong communication skills to interact with Pro customers.

Responsibilities

• Assist Pro customers at the Pro Desk and during order fulfillment.
• Drive sales by leveraging product knowledge and recommendations.
• Maintain a clean and organized work environment.
• Monitor inventory and uphold safety and store cleanliness.

Skills

Bilingual communication skills

Customer relationship management

Sales expertise

Product knowledge

Job description

Job Description The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.