Pro Customer Service/Sales

The Home Depot; Hackettstown (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer is seeking dedicated members for the Pro Customer Service/Sales Team in Hackettstown, NJ. This full-time role focuses on delivering an exceptional experience for professional customers, actively driving sales and fostering relationships. Ideal candidates possess strong customer service and sales skills and may have bilingual communication abilities. Team members will assist with order fulfillment, manage deliveries, and ensure project success through expert product recommendations and outstanding service. Join a collaborative environment where innovation in customer service is key.

Qualifications

• Experience in customer service and sales is preferred.
• Ability to effectively communicate with Pro customers.
• Strong organization and teamwork skills.

Responsibilities

• Drive sales by leveraging product knowledge and loyalty programs.
• Build and maintain professional relationships with Pro customers.
• Manage deliveries and assist at the Pro Desk.

Skills

Customer service skills

Sales skills

Product knowledge

Bilingual communication

Job description

Base pay range

$17.00/hr - $19.00/hr

Pro Customer Service / Sales Team

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services