Pro Customer Service/Sales

The Home Depot; Totowa (NJ); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer is seeking full-time Pro Customer Service/Sales Team members in Totowa, NJ. This role involves delivering exceptional service to professional customers by managing their orders, providing product recommendations, and maintaining strong customer relationships. Team members are expected to drive sales, uphold high standards of service, and collaborate with colleagues to ensure effective operations. Bilingual skills may be preferred based on customer needs.

Responsibilities

• Support every stage of the Pro customer journey.
• Build and maintain professional relationships with Pro customers.
• Assist at the Pro Desk and manage deliveries.
• Collaborate with team members to maintain a safe environment.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Customer relationship management

Sales proficiency

Product knowledge

Job description

Base pay range

$17.00/hr - $19.00/hr

Location: Totowa, NJ

Overview

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge to ensure every Pro customer’s project is a success.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services