Pro Customer Service/Sales

The Home Depot; Marion (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales associate in Marion, IL. This role involves ensuring customer satisfaction for professional clients, driving sales through product knowledge, and maintaining strong relationships. Responsibilities include managing deliveries, assisting at the Pro Desk, and meeting sales objectives. Candidates with bilingual skills are preferred. This is a full-time position offering a competitive hourly rate between $16.00 and $18.00.

Qualifications

• Proven ability to maintain professional relationships with customers.
• Experience in driving sales and meeting sales goals.
• Ability to assist with a range of customer service tasks, including order assistance.

Responsibilities

• Build and maintain relationships with Pro customers.
• Proactively drive sales using product knowledge and loyalty programs.
• Meet monthly sales goals and key metrics.
• Assist at the Pro Desk and manage deliveries.
• Collaborate to maintain a safe environment.

Skills

Relationship management

Salesmanship

Product knowledge

Bilingual communication

Job description

Pro Customer Service/Sales

Base pay range

$16.00/hr – $18.00/hr

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Key Responsibilities & Qualifications

• Build and maintain relationships with Pro customers
• Proactively drive sales using product knowledge, loyalty programs, and tailored recommendations
• Meet monthly sales goals and key metrics
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge
• Collaborate with team members to maintain safe environment and resolve delivery issues
• Bilingual communication skills may be preferred at certain locations

Other Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services