Pro Customer Service/Sales

The Home Depot; Fargo (ND); On-site; USD 38,000 - 46,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative to enhance the experience for professional customers including contractors and property owners. Responsibilities include supporting customers throughout their journey, building relationships, and meeting sales targets. Candidates should have previous customer service or sales experience, strong product knowledge, and excellent communication skills. This full-time position is located in Fargo, North Dakota.

Qualifications

• Prior customer service or sales experience preferred.
• Strong product knowledge with tailored recommendations.
• Excellent communication skills; bilingual preferred.
• Ability to work in a team and maintain store standards.

Responsibilities

• Support every stage of the Pro customer journey.
• Build and maintain professional relationships.
• Drive sales by leveraging product knowledge.
• Assist at the Pro Desk and manage deliveries.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Maintain a clean, organized, and safe environment; resolve delivery issues and communicate advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold customer service and safety standards.

Skills

Customer service experience

Sales experience

Strong product knowledge

Excellent communication skills

Job description

We invite you to apply for the Pro Customer Service Sales role at The Home Depot. This position focuses on delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

Key Responsibilities

• Support every stage of the Pro customer journey, from order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Maintain a clean, organized, and safe environment; resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Prior customer service or sales experience preferred, especially in a retail setting.
• Strong product knowledge and ability to provide tailored recommendations.
• Excellent communication skills; bilingual communication skills preferred at certain locations.
• Ability to work collaboratively with a team and maintain store standards.

Job Details

• Seniority level: Not Applicable
• Employment type: Full‑time
• Industry: Consumer Services