Pro Customer Service/Sales

The Home Depot; Conshohocken (Montgomery County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Conshohocken seeks individuals for the Pro Customer Service Sales position. This role involves delivering outstanding service to professional customers, proactively driving sales through product knowledge and tailored recommendations, and managing deliveries. Candidates should possess strong communication skills and the ability to build professional relationships. The position requires teamwork and a commitment to service excellence. Full-time employment with a focus on customer satisfaction is expected.

Qualifications

• Strong communication skills to deliver outstanding customer service.
• Ability to proactively drive sales through tailored recommendations.
• Experience in building professional customer relationships.

Responsibilities

• Deliver outstanding experience to professional customers.
• Support customer journey from order fulfillment to delivery solutions.
• Build and maintain professional customer relationships.
• Proactively drive sales using product knowledge and loyalty programs.
• Meet monthly sales goals and other metrics.
• Collaborate with the team to maintain a safe and organized environment.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Job description

Join to apply for the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver outstanding experience to professional customers.
• Support all stages of the customer journey, from order fulfillment to delivery solutions.
• Build and maintain professional customer relationships.
• Proactively drive sales using product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics.
• Assist at the Pro Desk, load materials, manage deliveries, and provide specialized product knowledge.
• Collaborate with the team to maintain a safe, organized environment and resolve delivery issues.
• Communicate Home Depot’s advantages over competitors.
• Support store goals by monitoring inventory, executing sales initiatives, and upholding service and safety standards.
• Provide bilingual communication as needed.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industry

Consumer Services