Pro Customer Service/Sales

The Home Depot; Town of Fishkill (NY); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales member in New York. This role involves providing exceptional service to professional customers, assisting at the Pro Desk, and driving sales through tailored recommendations. Candidates should possess strong product knowledge, relationship-building skills, and meet monthly sales goals. Bilingual communication skills may be preferred depending on customer needs. Join a team dedicated to delivering an exceptional customer experience across the sales cycle.

Qualifications

• Ability to provide exceptional service to professional customers.
• Experience in sales and support for professional customers.
• Strong product knowledge and ability to tailor recommendations.

Responsibilities

• Provide exceptional service to professional customers across the sales and service cycle.
• Assist at the Pro Desk, load materials, manage deliveries.
• Build and maintain professional relationships with Pro customers.
• Drive sales leveraging product knowledge and loyalty programs.
• Meet monthly sales goals and performance metrics.
• Maintain a clean, organized, and safe environment.

Skills

Exceptional customer service skills

Sales proficiency

Product knowledge

Relationship building

Bilingual communication skills

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot.

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Members build and maintain professional relationships, proactively drive sales using product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Members are expected to meet monthly sales goals and other metrics.

Key Responsibilities

• Provide exceptional service to professional customers across the sales and service cycle.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized product knowledge.
• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other performance metrics.
• Maintain a clean, organized, and safe environment; resolve delivery issues.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Employment Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.