Pro Customer Service/Sales

The Home Depot; State College (Centre County); On-site; USD 35,000 - 45,000; Full time

Job summary

A leading home improvement retailer in the United States is seeking a Pro Customer Service Sales team member dedicated to delivering exceptional experiences for professional customers. This role involves maintaining professional relationships, exceeding sales goals, and providing expert product recommendations to ensure project success. The ideal candidate should possess strong sales skills and product knowledge with an emphasis on collaboration. Full-time team members will contribute to a clean and organized environment, supporting the store's success through outstanding customer service.

Qualifications

• Strong sales skills to drive monthly sales goals.
• Ability to leverage product knowledge for customer recommendations.
• Experience in customer service with a focus on professionalism.

Responsibilities

• Provide exceptional service to professional customers.
• Meet sales goals and metrics for driving store sales.
• Collaborate with team members to enhance customer experience.

Skills

Bilingual communication skills

Sales skills

Product knowledge

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority Level

• Not Applicable

Employment Type

• Full-time

Job Function

• Other
• Consumer Services

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