Pro Customer Service/Sales

The Home Depot; Johnstown (Cambria County); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking individuals for the Pro Customer Service/Sales Team. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Team members will build relationships, drive sales through excellent product knowledge, and ensure project success. Successful candidates will collaborate to maintain store standards and support inventory management. A strong customer service orientation is crucial, and bilingual communication skills may be beneficial.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Support store goals by monitoring inventory and executing sales initiatives.

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

Position Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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