Pro Customer Service/Sales

The Home Depot; Roanoke (VA); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer seeks a full-time Pro Customer Service/Sales Team member in Roanoke, Virginia. This role focuses on delivering exceptional service to professional customers, including contractors and property owners. Responsibilities include driving sales, supporting order fulfillment, and providing tailored recommendations. The ideal candidate should have strong sales skills and product knowledge, with an emphasis on teamwork and customer satisfaction. This position offers an opportunity to contribute to store goals while maintaining a clean and organized environment.

Qualifications

• Strong customer service and sales skills.
• Ability to build and maintain professional relationships.
• Proficiency in product knowledge and recommendations.

Responsibilities

• Support Pro customers throughout their journey.
• Drive sales by meeting monthly goals and metrics.
• Collaborate to maintain a clean and organized work environment.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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