Pro Customer Service/Sales

The Home Depot; Juneau (AK); On-site; USD 35,000 - 45,000; Full time

Job summary

A major home improvement retailer in Juneau seeks a Pro Customer Service Sales associate dedicated to exceptional service for professional customers like contractors and commercial clients. This role involves managing orders, providing expert product recommendations, and ensuring projects succeed while collaborating with team members. Focused on meeting sales goals, candidates should demonstrate strong customer service skills and the ability to thrive in a fast-paced environment. Bilingual communication may be preferred based on customer needs.

Qualifications

• Exceptional customer service skills for professional customers including contractors and property owners.
• Ability to proactively drive sales using product knowledge and loyalty programs.
• Strong collaboration skills within a team environment.

Responsibilities

• Deliver an exceptional experience for professional customers.
• Assist at the Pro Desk, manage deliveries, and provide expert product recommendations.
• Monitor inventory and execute sales initiatives.

Job description

Pro Customer Service Sales

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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