Pro Customer Service/Sales

The Home Depot; Gallup (NM); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Gallup is hiring for a Pro Customer Service Sales position. This role involves delivering exceptional service to professional clients, managing products and deliveries, and fostering relationships with contractors and property owners. The ideal candidate will be proactive in driving sales, collaborating with the team for inventory management, and ensuring project success for customers. Bilingual skills may be preferred at some locations.

Responsibilities

• Deliver exceptional experience for professional customers.
• Build and maintain professional relationships with Pro customers.
• Proactively drive sales through product knowledge and loyalty programs.
• Ensure project success by assisting at Pro Desk and managing deliveries.

Job description

Pro Customer Service Sales

Join the Pro Customer Service Sales role at The Home Depot.

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations.

Seniority Level

Not Applicable

Employment Type

Full-time

Job Function

Other

Industries

Consumer Services

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