Pro Customer Service/Sales

The Home Depot; Montville (CT); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is looking for members of the Pro Customer Service/Sales Team to deliver exceptional experiences for professional customers. Responsibilities include driving sales through product knowledge, maintaining relationships with customers, and ensuring a clean and organized environment. Candidates should have strong customer service and sales skills and may need bilingual communication abilities depending on location. This full-time role supports the success of Pro customers in their projects.

Qualifications

• Experience in customer service, preferably in retail.
• Ability to meet monthly sales goals and metrics.
• Strong communication skills for professional interactions.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Collaborate with team members to maintain a clean and safe environment.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language requirements vary based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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