Pro Customer Service/Sales

The Home Depot; City of Schenectady (NY); On-site; USD 23,419 - 26,174; Full time

Job summary

A leading home improvement retailer in Schenectady is seeking a Pro Customer Service/Sales professional dedicated to serving professional customers. This role focuses on ensuring project success through collaboration, product knowledge, and exceptional service. Responsibilities include assisting customers at the Pro Desk, managing deliveries, and monitoring inventory to execute sales initiatives. Candidates should possess strong sales expertise and be proactive in achieving monthly sales goals. Join a team that values customer relationships and teamwork.

Qualifications

• Ability to deliver exceptional service for professional customers.
• Strong collaboration skills to work as a team.
• Proactive approach to meeting sales goals.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Support store goals by monitoring inventory.
• Uphold high standards of customer service and safety.

Skills

Bilingual communication skills

Sales expertise

Product knowledge

Customer service orientation

Job description

Join to apply for the Pro Customer Service/Sales role at The Home Depot.

Base pay range

$17.00/hr - $19.00/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.
• Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services