Pro Customer Service/Sales

The Home Depot; Quincy (IL); On-site; USD 32,000 - 52,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated professional for the Pro Customer Service/Sales Team. This role involves delivering exceptional service to Pro customers, managing sales initiatives, and leveraging product knowledge to meet customer needs. Team members will assist in order fulfillment, manage deliveries, and maintain high standards of safety and organization. Bilingual communication skills may be preferred based on specific customer needs in the area.

Qualifications

• Strong customer service orientation by building relationships with Pro customers.
• Ability to meet monthly sales goals through proactive sales efforts.
• Knowledge of product recommendations and delivery solutions.

Responsibilities

• Assist and support Pro customers at the Pro Desk.
• Manage materials loading and deliveries effectively.
• Collaborate with team members to maintain a safe and organized environment.

Skills

Bilingual communication skills

Customer relationship management

Sales-driven approach

Product knowledge

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services