Pro Customer Service/Sales

The Home Depot; Cleveland Heights (OH); Sur place; USD 35 000 - 55 000; Plein temps

Résumé du poste

A leading home improvement retailer in Cleveland Heights is seeking members for the Pro Customer Service/Sales Team to deliver exceptional service to professional customers. The role includes building relationships, achieving monthly sales goals, and collaborating with team members to manage deliveries and maintain a safe environment. Candidates with experience in customer service or sales, as well as bilingual skills, are preferred. This full-time position is key to supporting customers through tailored service and product knowledge.

Qualifications

• Experience in customer service or sales is preferred.
• Ability to communicate effectively, including bilingual skills as needed.

Responsabilités

• Deliver exceptional service to Pro customers and build relationships.
• Achieve monthly sales goals and drive sales initiatives.
• Collaborate with team members to manage deliveries and maintain a safe environment.

Description du poste

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients.

The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs.

Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success.

Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety.

Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services