Pro Customer Service/Sales

The Home Depot; Tulare (CA); On-site; USD 30,000 - 45,000; Full time

Job summary

A leading home improvement retailer in California seeks a full-time Pro Customer Service/Sales Team member dedicated to providing exceptional service to professional customers. Key responsibilities include assisting with order fulfillment, driving sales through product knowledge, and collaborating with team members to ensure a successful customer experience. Candidates should possess strong communication skills and the ability to achieve sales goals. Bilingual candidates may be preferred for certain locations.

Qualifications

• Experience in customer service roles preferred.
• Ability to meet sales goals and manage deliveries.
• Strong communication and interpersonal skills.

Responsibilities

• Assist Pro customers with order fulfillment and expert product recommendations.
• Drive sales by leveraging product knowledge and loyalty programs.
• Collaborate with team members to maintain inventory and resolve delivery issues.

Skills

Bilingual communication skills

Customer relationship management

Sales proficiency

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communication skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services