Pro Customer Service/Sales

The Home Depot; Hooksett (NH); On-site; USD 35,000 - 52,000; Full time

Job summary

A leading home improvement retailer in Hooksett seeks dedicated members for their Pro Customer Service/Sales Team. Candidates will deliver exceptional service to professional customers, assist with order fulfillment, and drive sales through product knowledge and relationship building. The role requires collaboration and accountability in achieving monthly sales goals, while maintaining a clean and organized work environment. Bilingual skills may be advantageous depending on customer needs.

Qualifications

• Experience in customer service or sales, especially in a retail environment.
• Ability to maintain professional relationships with Pro customers.
• Effective communication skills, both verbal and written.

Responsibilities

• Deliver exceptional service to professional customers.
• Achieve monthly sales goals and metrics.
• Assist at the Pro Desk and manage material loading.

Skills

Customer service

Sales proficiency

Product knowledge

Team collaboration

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority levelNot Applicable
• Employment typeFull-time
• Job functionOther
• IndustriesConsumer Services