Pro Customer Service/Sales

The Home Depot; Lake Havasu City (AZ); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Lake Havasu City is looking for a full-time Pro Customer Service/Sales Team member dedicated to delivering exceptional service to professional customers. The ideal candidate will assist in meeting sales goals, provide expert product knowledge, and maintain strong professional relationships while collaborating with team members. Previous experience in customer service or sales is beneficial. This role contributes to ensuring customer projects are successful and supports store goals in a dynamic environment.

Qualifications

• Strong customer service orientation to meet the needs of professional clients.
• Ability to meet monthly sales goals and other performance metrics.
• Experience working in a collaborative environment.

Responsibilities

• Assist Pro customers at the Pro Desk and manage deliveries.
• Provide tailored product recommendations based on customer needs.
• Monitor inventory and participate in sales initiatives.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services