Pro Customer Service/Sales

The Home Depot; City of Middletown (NY); On-site; USD 42,000 - 66,000; Full time

Job summary

A leading home improvement retailer is seeking to expand its Pro Customer Service/Sales Team in Middletown, NY. This full-time position focuses on delivering exceptional service to professional customers, including contractors and property owners. Team members will be responsible for driving sales, supporting product recommendations, and ensuring project success for Pro customers. Collaboration and communication are key in this role. The ideal candidate will have experience in customer service and the ability to build professional relationships.

Qualifications

• Experience in customer service or sales preferred.
• Ability to build and maintain professional relationships.
• Strong communication skills, bilingual preferred.
• Bilingual communication may be preferred.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales through product knowledge and tailored recommendations.
• Support all stages of the Pro customer journey.
• Collaborate with team to resolve delivery issues and communicate Home Depot’s advantages.

Skills

Customer service

Sales

Product knowledge

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other, Industries: Consumer Services