Pro Customer Service/Sales

The Home Depot; Champaign (IL); On-site; USD 22,041 - 24,796; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales representative in Champaign, Illinois. The role involves building relationships with professional customers and driving sales through expert product knowledge and outstanding service. Responsibilities include assisting with order fulfillment, managing deliveries, and achieving monthly sales goals. Candidates should possess strong sales skills and a commitment to exceptional customer service. This is a full-time position offering competitive hourly compensation.

Qualifications

• Proven ability to meet monthly sales goals and metrics.
• Experience in customer service or sales roles.
• Strong communication skills and teamwork.

Responsibilities

• Assist Pro customers with their projects and needs.
• Drive sales through effective product recommendations.
• Collaborate with team to maintain a clean and organized environment.

Skills

Bilingual communication skills

Product knowledge

Sales skills

Job description

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Base pay range

$16.00/hr - $18.00/hr

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

• Seniority level: Not Applicable
• Employment type: Full‑time
• Job function: Other
• Industries: Consumer Services