Pro Customer Service/Sales

The Home Depot; Saint Charles (MO); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer in Saint Charles is looking for dedicated Pro Customer Service/Sales Team members to enhance the experience for professional customers. This full-time role entails supporting various customer needs, from order fulfillment to expert product recommendations. Team members will be expected to meet sales goals while collaborating effectively with colleagues and maintaining a safe, organized work environment. Bilingual skills may be a plus based on location needs.

Qualifications

• Strong ability to maintain professional relationships with customers.
• Capable of meeting monthly sales goals and metrics.
• Ability to collaborate effectively with team members.

Responsibilities

• Deliver exceptional service and support to Pro customers.
• Proactively drive sales by leveraging product knowledge.
• Help resolve delivery issues and maintain a safe environment.

Skills

Bilingual communication skills

Product knowledge

Sales proficiency

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other, Consumer Services