Pro Customer Service/Sales

The Home Depot; Washington Court House (OH); On-site; USD 37,000 - 52,000; Full time

Job summary

A leading home improvement retailer seeks dedicated individuals for their Pro Customer Service/Sales Team in Washington Court House, Ohio. This role involves supporting professional customers like contractors and property owners through tailored service and product recommendations. You will assist at the Pro Desk, manage loading and deliveries, and help meet monthly sales targets. Strong product knowledge and excellent customer service skills are essential for success in this dynamic team environment.

Qualifications

• Ability to provide tailored recommendations based on customer needs.
• Experience in building and maintaining professional relationships.
• Skills in resolving delivery issues and maintaining a safe environment.

Responsibilities

• Assist Pro customers at the Pro Desk.
• Supervise loading materials and managing deliveries.
• Collaborate with team members to achieve sales goals.

Skills

Product knowledge

Sales proficiency

Customer service

Bilingual communication

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services