Pro Customer Service/Sales

The Home Depot; Brandon (FL); On-site; USD 40,000 - 60,000; Full time

Job summary

A leading home improvement retailer is looking for dedicated team members to join its Pro Customer Service/Sales Team in Florida. This role focuses on providing exceptional service to professional customers such as contractors and property owners, helping them succeed in their projects. Successful candidates will assist with order fulfillment, manage deliveries, and leverage product knowledge while collaborating with team members. A commitment to meeting sales goals and a focus on customer relationships are essential. Bilingual skills may be a plus, depending on the location.

Qualifications

• Experience in customer service or sales preferred.
• Bilingual communication skills may be preferred based on customer need.

Responsibilities

• Support every stage of the Pro customer journey and fulfill orders.
• Build and maintain professional relationships with Pro customers.
• Meet sales goals and metrics to drive store sales.

Job description

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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