Pro Customer Service/Sales

The Home Depot; Lebanon (Lebanon County); On-site; USD 36,000 - 52,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales member to enhance the experience for professional customers. The role involves managing orders, providing expert recommendations, and collaborating with team members to meet sales goals. Ideal candidates will have strong customer relationship skills and product knowledge. This full-time position offers opportunities to drive sales in a dynamic environment focused on customer success.

Qualifications

• Strong ability to build and maintain customer relationships.
• Proven sales skills, with a focus on teamwork and collaboration.
• Knowledge of home improvement products and services.

Responsibilities

• Assist at the Pro Desk and manage delivery logistics.
• Provide product recommendations based on project needs.
• Drive sales initiatives and monitor inventory.
• Monitor inventory and participate in sales initiatives

Skills

Customer relationship building

Sales driving

Product knowledge

Bilingual communication

Job description

Job Description

Join to apply for the Pro Customer Service Sales role at The Home Depot. The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Seniority level: Not Applicable
• Employment type: Full-time
• Job function: Other
• Industries: Consumer Services

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