Pro Customer Service/Sales

The Home Depot; Red Bluff (CA); On-site; USD 35,000 - 45,000; Full time

Job summary

A well-known home improvement retailer in Red Bluff, CA is seeking a Pro Customer Service Sales representative. The role involves building professional relationships with customers, proactively driving sales, and providing exceptional service tailored to unique project needs. The ideal candidate should have strong communication skills, be willing to learn sales techniques, and be committed to maintaining safety and organization at the workplace. Flexible language skills are a plus, depending on customer requirements.

Qualifications

• Preferred bilingual communication skills at certain locations; specific language varies based on customer need.
• Experience or willingness to learn about product knowledge, sales techniques, and customer service in a retail environment.
• Strong organizational skills and commitment to safety.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge and tailored recommendations.
• Provide outstanding service based on unique project needs and meet monthly sales goals.
• Assist at the Pro Desk, manage deliveries, and offer specialized knowledge.
• Collaborate to maintain a clean environment and resolve delivery issues.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Sales techniques

Customer service

Organizational skills

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Provide outstanding service based on unique project needs, meeting monthly sales goals and other metrics.
• Assist at the Pro Desk, load materials, manage deliveries, and offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Preferred bilingual communication skills at certain locations; specific language varies based on customer need.
• Experience or willingness to learn about product knowledge, sales techniques, and customer service in a retail environment.
• Strong organizational skills and commitment to safety.

Location

Red Bluff, CA