Pro Customer Service/Sales

The Home Depot; Porterville (CA); On-site; USD 35,000 - 55,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales associate in Porterville, CA. You will provide exceptional service to professional customers, assisting at the Pro Desk and managing deliveries. Leveraging your product knowledge, you will support customer projects and help drive sales. Strong bilingual communication skills and a commitment to high standards of service are essential for success in this role.

Qualifications

• Strong product knowledge to assist professional customers effectively.
• Ability to resolve delivery issues and provide tailored recommendations.
• Experience in maintaining safety and organization in work environments.

Responsibilities

• Assist at the Pro Desk and manage deliveries.
• Offer specialized paint knowledge to ensure project success.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication

Sales techniques

Product knowledge

Customer service

Job description

Pro Customer Service Sales

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. They are expected to meet monthly sales goals and other metrics to drive sales in the store.

• Assist at the Pro Desk, load materials, and manage deliveries.
• Offer specialized paint and product knowledge to help ensure every Pro customer’s project is a success.
• Collaborate with teammates to maintain a clean, organized, and safe environment.
• Resolve delivery issues and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.
• Demonstrate bilingual communication skills where required by the location.

Location: Porterville, CA
Employment type: Full‑time