Pro Customer Service/Sales

The Home Depot; Johnson City (TN); On-site; USD 21,000 - 30,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service/Sales team member in Johnson City, TN, to deliver exceptional service to contractors and commercial clients. Responsibilities include driving sales, leveraging product knowledge, and maintaining professional relationships with customers. Ideal candidates will possess customer service expertise and collaboration skills. The role supports store goals and provides tailored solutions for unique project needs.

Qualifications

• Experience in customer service and sales roles is preferred.
• Ability to understand customer needs and provide tailored solutions.
• Strong collaboration skills to work effectively as part of a team.

Responsibilities

• Deliver exceptional service to professional customers.
• Drive sales by leveraging product knowledge and loyalty programs.
• Maintain a clean, organized store environment.

Skills

Customer service expertise

Sales proficiency

Product knowledge

Bilingual communication skills

Job description

Pro Customer Service/Sales (The Home Depot)

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.