Pro Customer Service/Sales

The Home Depot; Ankeny (IA); On-site; USD 35,000 - 50,000; Full time

Job summary

A leading home improvement retailer in Ankeny, Iowa is seeking a Pro Customer Service Sales representative to enhance the professional customer experience. This role involves assisting contractors and commercial clients, driving sales, and building lasting relationships. Responsibilities include providing tailored product recommendations, managing deliveries, monitoring inventory, and achieving sales goals. Bilingual skills may be preferred based on specific customer needs, contributing to a successful project outcome.

Qualifications

• Experience in sales and customer service is highly desirable.
• Ability to build and maintain professional relationships.
• Strong communication skills, potentially bilingual depending on location.

Responsibilities

• Deliver exceptional service and product recommendations.
• Assist customers with order fulfillment and loading.
• Meet sales goals and execute store initiatives.

Skills

Product knowledge

Sales skills

Bilingual communication

Job description

Pro Customer Service Sales – The Home Depot

Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.