Pro Customer Service/Sales

The Home Depot; Plaistow (NH); On-site; USD 40,000 - 55,000; Full time

Job summary

A leading home improvement retailer seeks a Pro Customer Service Sales Specialist in Plaistow, NH. The role involves delivering exceptional service to professional customers and driving sales through expert recommendations and teamwork. This full-time position prioritizes customer satisfaction, efficient order management, and collaboration to achieve store goals. Ideal candidates possess strong customer service skills and product knowledge. Bilingual communication is beneficial at certain locations.

Qualifications

• Excellent customer service skills to meet Pro customer expectations.
• Sales techniques to drive monthly sales goals.
• Strong product knowledge to assist customers effectively.

Responsibilities

• Deliver exceptional customer service to Pro customers.
• Manage order fulfillment and safe loading of materials.
• Collaborate with team members to resolve issues.

Skills

Customer service skills

Sales techniques

Product knowledge

Bilingual communication (preferred)

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level: Not Applicable

Employment type: Full-time

Job function: Other

Industries: Consumer Services

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