Pro Customer Service/Sales

The Home Depot; Powell (OH); On-site; USD 30,000 - 50,000; Full time

Job summary

A leading home improvement retailer is seeking a Pro Customer Service Sales representative in Powell, Ohio. The role involves supporting professional customers like contractors and property owners throughout their journey, ensuring exceptional service, and driving sales. Candidates should possess strong customer service and product knowledge skills, with a preference for bilingual abilities in certain locations. This is a full-time position aimed at meeting monthly sales goals and providing tailored solutions to meet unique customer needs.

Qualifications

• Strong customer service skills and a focus on building professional relationships.
• Ability to drive sales and meet monthly goals.
• Strong product knowledge to assist Pro customers.

Responsibilities

• Build and maintain professional relationships with Pro customers.
• Drive sales through product knowledge and recommendations.
• Assist with order fulfillment and ensure customer project success.

Skills

Customer service

Sales experience

Product knowledge

Bilingual communication

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

Not Applicable

Employment type

Full-time

Job function

Other

Industries

Consumer Services

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