Pro Customer Service/Sales

The Home Depot; North Hampton (NH); On-site; USD 36,000 - 48,000; Full time

Job summary

A leading home improvement retailer is seeking a dedicated Pro Customer Service Sales representative in North Hampton, NH. This role involves delivering exceptional service to professional customers such as contractors and property owners. Responsibilities include assisting at the Pro Desk, managing deliveries, and meeting sales targets. Ideal candidates may possess bilingual skills depending on customer needs, and teamwork is essential to maintain high customer service standards. Join the team to support professionals in their projects and drive sales success.

Qualifications

• Preferred bilingual skills varying by customer needs.
• Ability to build relationships with contractors and commercial clients.
• Strong knowledge of products and loyalty programs to drive sales.

Responsibilities

• Deliver exceptional experiences for professional customers.
• Support Pro customer journey from order fulfillment to tailored delivery.
• Build and maintain professional relationships with Pro customers.
• Meet monthly sales goals and drive store sales.
• Assist at Pro Desk and manage deliveries.
• Collaborate to maintain a clean and safe environment.
• Monitor inventory and execute sales initiatives.

Skills

Bilingual communication skills

Bilingual communication

Job description

Pro Customer Service Sales

Join to apply for the Pro Customer Service Sales role at The Home Depot.

About the Role

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Responsibilities

• Deliver an exceptional experience for professional customers including contractors, property owners, and commercial clients.
• Support every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions.
• Build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations.
• Meet monthly sales goals and other metrics to drive sales in the store.
• Assist at the Pro Desk, load materials, manage deliveries, or offer specialized paint and product knowledge.
• Collaborate with team members to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors.
• Monitor inventory, execute sales initiatives, and uphold the highest standards of customer service and safety.

Qualifications

• Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Job Details

• Senior Level: Not Applicable
• Employment Type: Full-time
• Job Function: Other
• Industries: Consumer Services
• Location: North Hampton, NH