Pro Customer Service/Sales

The Home Depot; Northville (MI); On-site; USD 32,000 - 45,000; Full time

Job summary

A leading home improvement retailer in Northville is seeking to hire Pro Customer Service/Sales team members to enhance the experience for professional customers, including contractors and property owners. The role requires building relationships, driving sales, and supporting every stage of the Pro customer journey. Candidates should possess product knowledge and be able to meet sales goals. Bilingual skills may be a preference based on business needs. Apply now to be part of a collaborative team dedicated to exceptional service.

Qualifications

• Bilingual communications skills may be preferred based on customer needs.
• Ability to meet monthly sales targets.

Responsibilities

• Deliver an exceptional experience for Pro customers.
• Support order fulfillment and expert product recommendations.
• Meet monthly sales goals and drive sales initiatives.

Skills

Customer service

Sales

Bilingual

Job description

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Job Description

The Home Depot Pro Customer Service/Sales Team is dedicated to delivering an exceptional experience for professional customers, including contractors, property owners, and commercial clients. The team supports every stage of the Pro customer journey, from efficient order fulfillment and safe loading to expert product recommendations and tailored delivery solutions. Pro Customer Service/Sales Team members build and maintain professional relationships with Pro customers, proactively drive sales by leveraging product knowledge, loyalty programs, and tailored recommendations, while providing outstanding service based on unique project needs. Pro Customer Service/Sales Team members are expected to meet monthly sales goals and other metrics to drive sales in the store. Whether assisting at the Pro Desk, loading materials, managing deliveries, or offering specialized paint and product knowledge, the team helps ensure every Pro customer’s project is a success. Collaboration is key, with team members working together to maintain a clean, organized, and safe environment, resolve delivery issues, and communicate Home Depot’s advantages over competitors. The Pro Customer Service/Sales Team supports store goals by monitoring inventory, executing sales initiatives, and upholding the highest standards of customer service and safety. Bilingual communications skills may be preferred at certain locations; specific language varies based on customer need.

Seniority level

• Not Applicable

Employment type

• Full-time

Job function

• Other

Industries

• Consumer Services

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